Return Policy

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Thimyxolaukhex provides website development and related digital services for small businesses. Because our services are custom and delivered electronically, a standard "return" of a physical product does not apply. This Return Policy explains in detail our approach to cancellations, refunds, revisions, and disputes in connection with our website development services. Please read this policy carefully before engaging our services. By entering into a project agreement with us, you acknowledge that you have read and understood this policy, subject to any conflicting terms in your written agreement with us.

Nature of Our Services

Website development is a custom, project-based service. We create websites, design layouts, write or integrate code, and deliver digital deliverables (such as source files, design assets, or access to a hosted site) according to the scope agreed in your project agreement or quote. Each project is tailored to your requirements, and the work product is created specifically for you. Once work has been performed and deliverables have been provided, they cannot be "returned" in the way a physical product can be returned to a store. This policy describes how we handle requests for refunds, cancellations, scope adjustments, and revisions, and how we address situations where either party is dissatisfied or where delivery is delayed or incomplete.

Cancellation Before Work Begins

If you wish to cancel your project before we have started substantive work, you must notify us in writing (for example, by email to the address provided at the end of this policy). "Substantive work" means work beyond initial setup, scheduling, or administrative steps, as defined in your project agreement or as we have communicated to you (for example, beginning design mockups or development).

If you cancel before substantive work has begun, we will refund any deposit or prepayment you have made, minus any non-refundable costs we have already incurred specifically for your project (such as third-party purchases made at your request, including domain registration, hosting, or licenses that cannot be transferred or refunded by the third party). We will provide you with a brief explanation of any deductions. Refunds will be processed within a reasonable time, typically within fourteen (14) business days of our receipt of your written cancellation and our confirmation of the amount to be refunded. The refund will be issued using the same payment method you used for the original payment, unless we agree otherwise in writing. If the original payment method is no longer available, we will work with you to find an alternative method where feasible.

Cancellation After Work Has Started

Once we have begun design or development work (including creation of mockups, wireframes, or code), the project is considered underway. If you decide to cancel after work has started, you may be responsible for payment for all work completed up to the date of cancellation, as set out in your project agreement. The amount due for work completed may be calculated on a time-and-materials basis, as a percentage of the total project fee, or according to another method specified in your agreement.

Any remaining balance of a prepaid amount may be refunded only to the extent it exceeds the value of work already performed and any non-refundable third-party costs. We will provide you with a summary of work completed and the calculation of any applicable refund (or balance due) within a reasonable time after your written cancellation request, typically within ten (10) business days. Partial refunds, when applicable, will be processed within fourteen (14) business days after we have confirmed the refund amount with you. If the work completed exceeds the amount you have paid, we may invoice you for the balance in accordance with your agreement.

Revisions and Scope

Our packages typically include a defined number of revision rounds or a process for requesting changes during the project. Revisions are intended to align the deliverables with the agreed scope and your feedback (for example, design tweaks, copy changes, or layout adjustments within the original scope). If you request changes that go beyond the agreed scope—such as additional pages, new features, or significant redesign—we may need to quote additional time and cost. We will communicate clearly when a request is out of scope and provide you with options before proceeding.

We do not offer unlimited revisions. Once the agreed revision rounds are used, further changes may be subject to additional fees as set out in your project agreement or in a separate quote. We encourage you to provide consolidated feedback during each revision round to make the process efficient. Delays in providing feedback or content may affect the project timeline and are not grounds for a refund unless we have failed to meet our obligations under the agreement.

Non-Delivery or Material Breach

If we fail to deliver the agreed services within the timeframe specified in your project agreement (or within a reasonable time if no specific date was set), and the delay is not due to your failure to provide materials, feedback, or access in a timely manner, you may be entitled to a full or partial refund depending on the circumstances. We will work in good faith to complete delayed work where possible; if we are unable to do so, we will discuss refund options with you.

If we are in material breach of the agreement (for example, we fail to deliver the core deliverables at all, or we deliver work that fundamentally does not conform to the agreed scope and we do not cure the breach within a reasonable period after written notice from you), you may have the right to terminate the agreement and receive a refund of amounts paid for undelivered or non-conforming work. Each situation will be evaluated on its facts. We encourage you to contact us as soon as any concern arises so we can work toward a resolution. We may offer to remedy the breach through additional work or revisions before any refund is considered.

Disputes and Satisfaction

If you are not satisfied with our work, we ask that you contact us first. We are committed to resolving issues in good faith. Many concerns can be addressed through additional revisions, clarification of scope, or a discussion of expectations. We will work with you to understand the issue and to propose a solution, which may include further revisions (within or beyond the original scope, as agreed), a partial refund where appropriate, or another remedy that we both find acceptable.

If we cannot resolve a dispute through good-faith discussion, the terms of your project agreement will govern, including any dispute resolution, mediation, or governing law provisions. Refund requests will be considered in line with this Return Policy and the underlying project agreement. We do not accept chargebacks or refund demands that bypass this process where you have agreed to these terms; we ask that you work with us directly so we can address your concerns and, where applicable, process any agreed refund in an orderly manner.

Payment Method and Refund Processing

Refunds, when approved in accordance with this policy and your project agreement, will be issued to the original payment method used for the transaction, unless we agree otherwise in writing (for example, if the original method is no longer available). Processing times may vary depending on your financial institution; typically, refunds are initiated within fourteen (14) business days of our approval, and the funds may take additional time to appear on your statement. We do not charge a fee for processing refunds that are approved under this policy. If you paid by credit or debit card, the refund will be credited to the same card in accordance with your card issuer's policies; please note that your card issuer may take five to ten business days or more to post the refund. If you paid by another method (e.g., bank transfer), we will use the same method where feasible.

Exceptions and Third-Party Costs

This policy does not cover third-party costs that you have authorized us to purchase on your behalf, such as domain registration, web hosting, or third-party software or plugin licenses. Those costs are typically non-refundable once the third party has been paid, as we do not control the third party's refund policy. We will explain any non-refundable items before you commit to a project, and we will seek your approval before making such purchases. If you cancel after we have incurred non-refundable third-party costs, those amounts may be deducted from any refund or may be invoiced to you if no refund is due.

This policy does not limit any statutory or other legal rights you may have under applicable consumer protection or other laws. Where local law provides you with greater protection (for example, a longer cooling-off period or a mandatory refund right), that law will apply to the extent required. Nothing in this policy is intended to waive or limit such rights.

Changes to This Policy

We may update this Return Policy from time to time. The "Last updated" date at the top of this page will reflect the most recent version. Changes will apply to new projects entered into after the date of the update. Where relevant, we will communicate material changes to existing clients. For projects already under contract, the terms of your project agreement will govern unless we agree in writing to apply updated policy terms. Continued use of our services or website after the posting of changes does not necessarily mean that the updated policy applies to your existing contract; the applicability of updated terms to existing contracts will be determined by the agreement itself and applicable law.

Contact

For questions about this Return Policy, to request a cancellation, or to submit a refund request, please contact us at: Thimyxolaukhex, 1180 6th Ave 8th Floor, New York, NY 10036, United States. Phone: +17185502787. Email: info@thimyxolaukhex.world. We will respond as promptly as possible, typically within a few business days. Please include your project name or reference and a brief description of your request so we can assist you efficiently.